Shipping & Returns


If you love something that you have seen on our online shop, you are able to make a purchase using your credit card (Mastercard or Visa) directly or through Shop Pay, Google Pay, or PayPal. Once your order is finalised, you will be sent a confirmation email indicating that your payment was successful & we have received your order. If necessary, we also allow manual orders via phone or email using credit card details (Visa & Mastercard). 

Phone: 0474 066 109 or (02) 6332 6559




All successful orders will be processed and shipped within 1-7 days. If there are any changed circumstances or issues with the order, we will contact you using the information you provided in the checkout process. 



We offer free delivery within the Bathurst CBD (within 1km of our shop location) and have a $10 shipping fee for locations within 10km of our shop location. For Australia wide delivery, delivery prices will be quoted & charged in the checkout process. Please note that fresh seasonal bouquets & vase arrangements can only be delivered to locations within a 60km radius of Bathurst. All orders have the option to be picked up from our store, providing the order confirmation email is shown upon pick-up. 



Ordering online can be a scary process, so at Foster & Co. Botanicals our return policy ensures that you can feel safe & comfortable placing your online orders with us! 

If you receive a delivery & feel that the item is not right for you, we will carry out a product exchange, give store credit, or a full refund. 

  • In order to receive a full refund, you must contact us and have the item returned to our store within 7 days of receiving it. 
  • In order to receive store credit or exchange your item for a different one, you must contact us & have the item returned to our store within 14 days. 
  • Any returned items must be in perfect condition, as well as the packaging. 
  • Any refund amount will not include the shipping charge. 
  • We are not responsible for items lost in transit on their way back to our store, so we recommend using a registered post service or trackable courier! 
  • Exchanges will be processed as a new purchase & a full refund. Please order & pay for a new item before contacting us and returning your original item, to be exchanged, for a full refund. 
  • Shipping charges will be waived if the item is faulty. 
  • Store credit will be valid for 3 months from issue date. 
  • Refunds & store credit will only be processed once the item has been returned to us. 
  • There is no refunds, exchanges or store credit issued on Fresh Flowers.

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